Driver Nation!
We're excited to share an important operational update that's designed to enhance the efficiency and empowerment of our dedicated drivers on the DeliverThat platform. As we continue to evolve and streamline our processes, we want to keep you informed about the changes that directly impact our daily operations.
In the past, our internal agents have been instrumental in initiating job starts for our drivers when needed. This was especially helpful for drivers who encountered technical challenges or unforeseen issues.
Moving forward, drivers will be responsible for independently starting all their jobs within the DeliverThat app. This shift empowers our drivers to take control of their deliveries, ensuring a smoother process from start to finish.
We're introducing a new practice to further streamline our operations and enhance communication. We kindly ask all drivers to initiate their job starts a minimum of 25 minutes before the scheduled delivery time. This serves as a proactive alert to our team, indicating that drivers are not only aware of their upcoming delivery but are also en route to fulfill it.
This simple yet effective step allows us to maintain clear communication with our drivers and ensure a timely and successful delivery experience for our valued customers.
As we navigate this operational transition, your role is pivotal. Please ensure that all drivers are informed of this update and understand the importance of initiating their job starts correctly and well in advance. Encourage them to embrace this change, as it contributes to the seamless flow of our operations and helps us maintain the high standards of service that DeliverThat is known for.
We appreciate your dedication to our platform and your commitment to ensuring a smooth transition for our drivers. By empowering our drivers to take charge of their job starts and by implementing the 25-minute proactive alert, we're setting the stage for a more efficient and cohesive delivery process.
Thank you for being an integral part of our DeliverThat family. We look forward to navigating this operational update together and continuing to deliver excellence to our valued customers.