We often get calls from drivers saying they are at their scheduled delivery, but the restaurant's doors are closed, and the sign on the door says they don't open for another "X" amount of time. Though this can be worrisome, you can take comfort in knowing that the restaurants often open for catering orders before they do for the general public.
If you find yourself in this situation, a quick internet search will give you the restaurant's phone number so you can give them a call to get inside and load up the food. If that doesn't work, you can always reach out to your Customer Service friends at DeliverThat at 315-630-3330, and we will be happy to assist.
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